Privacy Policy

Introduction

Aug-de-Gama Travel ("we," "our," or "us") operates the augdegama.com website and provides guided birding tours at Ankasamudra Bird Sanctuary. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our tour services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information You Provide

When you book a tour or contact us, we may collect:

• Full name
• Phone number (including WhatsApp)
• Email address
• Preferred tour dates and times
• Number of guests in your party
• Special requests or requirements
• Pickup location preferences

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device information (browser type, operating system)
• IP address (anonymized for privacy)
• Pages visited and time spent on each page
• Referring website or source
• General geographic location (country/region level)
• Interactions with website elements (clicks, scroll depth)

How We Use Your Information

We use the information we collect for the following purposes:

• Process and confirm your tour bookings
• Communicate with you about your booking, including confirmations and updates
• Arrange pickup services and coordinate tour logistics
• Respond to your inquiries and provide customer support
• Improve our website, services, and user experience
• Analyze website traffic and usage patterns
• Send important updates about our services (if you've opted in)
• Comply with legal obligations

Third-Party Services

We use third-party services to operate our website and provide our services. These services may collect and process your information according to their own privacy policies. By using our website and services, you acknowledge that your information may be shared with these service providers for purposes such as website hosting, analytics, communication, and form processing.

We select reputable service providers and only share information necessary for them to perform their services on our behalf.

Cookies and Tracking

Our website uses cookies and similar technologies:

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

• Booking information is retained for our business records and future reference
• Contact form submissions are retained to maintain communication history
• Analytics data is retained according to Google Analytics default settings
• We retain data only as long as necessary for the purposes described in this policy

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information for certain purposes

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Data Security

We implement appropriate security measures to protect your personal information, including SSL encryption for data transmission and secure hosting infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We do not process or store payment card information on our website.

Children's Privacy

Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Legal Compliance

We process your personal information in compliance with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000 and its associated rules. We are committed to:

• Collecting only information necessary for providing our services
• Processing your data lawfully, fairly, and transparently
• Keeping your information accurate and up to date
• Retaining data only for as long as necessary
• Implementing appropriate security measures to protect your data

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.